Due to the lockdown measures of the Covid-19 pandemic, unemployment in the hospitality industry reached 37.3% in April 2020, according to U.S. Labor Statistics. This catastrophic shakeup caused many workers to switch industries completely and left hotels scrambling to hire enough workers. We have compiled the latest stats, arming you with all the data you need to make informed decisions when looking at your hiring plan.
Read more about the hospitality industry’s unique recruitment strategies that yield resounding positive results
Hotels may be beacons of light for patrons in the midst of long journeys, but they have experienced consistently high levels of employee turnover, retention issues, and understaffing.
The hotel industry had 1.74 million fewer jobs filled than it did in the winter of 2020.
(Source: Rep. Charlie Crist, “Hotel workers need a lifeline; It’s time to pass The Save Hotel Jobs Act”, The Hill, https://thehill.com/blogs/congress-blog/presidential-campaign/572319-hotel-workers-need-a-lifeline-its-time-to-pass-the)
With “The Great Resignation” in full swing and candidates demanding more benefits, raising pay has swiftly become a standard requirement. As a result, employers will need to look at implementing other benefits to attract and retain talent and stand out among the competition:
Implement shift flexibility.
Offer part-time benefits.
Provide housing opportunities at some properties.
Offer transportation to and from work for employees who may need it.
Incorporate a mobile communication platform to digitize the employee experience for front-line workers.
Right now, hospitality workers are not only burnt out, they’re actively disengaged, under-trained and under-informed. These are industry setbacks that translate to poor customer service and will hinder any progress towards recovery. Hospitality needs to focus on engaging employees, training employees, and empowering them with access to the tools and information they need to perform at their highest level, a key ingredient to workplace happiness.
The hospitality industry can offer a range of employee benefits to stay competitive—flexible hours and scheduling, increased pay, vaccination incentives, employee discounts and training, to name a few.
Learn how thousands of companies have improved their retention, recruitment, and engagement by offering Payactiv.
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