Whether hospitality employers implement several or all of these technologies to tackle recruitment and retention challenges, data suggests they will yield resoundingly positive results. Hotels that invested in new technology experienced 135% increases in online revenue, 71% reduction in guest complaints, and 19% boosts in customer service ratings and overall business scores.16 It’s clear, companies must embrace the future of technology to solve the hiring crisis that has plagued the industry for decades and truly rebuild the industry to be current, connected, and engaging for future workforces
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