There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. Now, agents are quitting “just because.”
2 in 5 enterprise contact centers have seen attrition increase the past year
Ensure workplaces and office spaces are safe.
Offer alternative workdays between their homes and a physical site.
Deploy clever technology and flexibility in meeting team members' desire for work-from-home days.
Invest in supervisors who are the key to extending company culture to remote employees.
Offer transportation to and from work for employees who may need it.
Use a mobile communication platform to digitize the employee experience for front-line workers.
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