Frequently Asked Questions
Get answers to some of the commonly asked questions that we hear regarding PayActiv Financial Wellness Program. If you have specific questions, please call us at (877) 910-8400 or send us a message using the form here.
PayActiv financial wellness program is a benefit that employers can offer to their employees to help them overcome financial needs between paychecks. With the PayActiv service, employers are presented an opportunity to invest in their most valuable asset – their employees. With PayActiv, employees are able to access their earned but currently unpaid income with zero interest rate. They can also use the PayActiv mobile app to pay bills, do bank transfers and start budgeting and saving.
PayActiv partners with employers to deliver financial wellness services to employees. Employer agrees to offer PayActiv as an employee benefit. No integration is needed, as the existing payroll and time and attendance system is leveraged. Highest security standards are followed. The service can go live within 24 hours. PayActiv provides on-site implementation and training where required.
Any business can offer the PayActiv financial wellness service to its employees.
PayActiv membership fee is the fee paid by employees only when they access their earned but unpaid income. It is an ATM like flat fee. There are no enrollment or recurring fees.
No. Employees can pay bills, transfer funds, and use the budgeting and savings tool all free of cost.
No. PayActiv is not a credit solution and there is never any interest charged or paid by the employee.
No. PayActiv is a financial technology solutions provider. It is not a credit solution.
No. Services within the PayActiv financial wellness program are independent of payroll and associated taxes.
No. There are no setup or recurring costs for the employer.
No. Services within the program are independent of payroll and associated taxes.
No. Wages are processed and disbursed by payroll as usual.
PayActiv does not process payroll. The employer or their designated payroll provider processes payroll.
PayActiv simply exchanges a time attendance data file with the employer without integration into the TA system.
No. There is no income or expense impact for the employer.
No. PayActiv fronts the cash to the employees.
All the data is hosted in the cloud. Data is encrypted at rest and in transport. PCI standards are used to maintain the highest level of data security.
This is at Zero Risk to the employer. PayActiv indemnifies the employer against financial loss associated with the PayActiv service.