Humanizing Digital and Digitally Enabling Humans

Industry: Call Centers

About TTEC

TTEC is a leading global provider of technology and services delivering customer engagement and customer experience solutions.
47,800+ employees interact
with 3.5 million customers a day. Operating in 24 countries and 89 customer engagement centers.

The Challenge

Based on employee engagement and pulse surveys that TTEC implements reg-
ularly, TTEC recognized that employees would benefit from the ability to take an advanceon their paychecks. Anna Haugen, Manager Human Capital at TTEC shared that, “Employees would ask for paycheck advances when they had financial situations. We have had to say no to their requests, because if we do it for one then we will have to do it for all. In your gut, you really want to help your employees, although, prior to Payactiv we didn’t have any concrete solutions to offer.”Last year TTEC partnered with Payactiv, where we’re driven by the single focus–
to provide the most effective, affordable, and comprehensive financial wellness
solution that genuinely helps employees break out of financial distress and thrive
at work and life. The results have been phenomenal in reducing employees stress
and improving morale at work as well as improving retention and recruitment.

Payactiv has been extremely successful for TTEC. It was
simple and seamless to implement and having a benefit
that was great for recruitment and retention has let us
focus on growing the business and getting new clients.

The Solution

Using Payactiv, TTEC is able to offer employees on-demand access to earned
wages, a concrete solution for their financial needs between pay cycles. It has
helped ease the external pressures for employees and helped them focus on
their job at work. The adoption has been great among customer service agents
in the U.S. and TTEC is expanding the program to other groups in the company.

Offering Payactiv as an employee benefit helps financially stressed working
families escape costly debt traps, and it helps employers save expense dollars
annually due to reduced turnover and improved employee health, engagement,
and productivity.

WHAT EMPLOYEES ARE SAYING

“I’m saving money
because I haven’t
paid overdraft fees
or late fees since I
got Payactiv.”
“The great thing
is that Payactiv
doesn’t cost the
company anything.”
“I have never had any
other company offer
such a benefit. It has
built my trust with TTEC
that they care for me and
my coworkers. Before
Payactiv, I was juggling
bills, rent or borrowing
between paychecks.
Now I don’t worry
constantly and I’m more
focused on my job.”
“We would recommend
Payactiv to any company
looking to add on-
demand pay for their
employees. It is easy to
implement and there is
minimal administrative
work to setup and run
the program.”
“Everyone takes a job
to earn money and
sometimes when they
start a new job they
can’t wait 2-3 weeks for
a paycheck. Payactiv
helps them with cash
flow and new hires
complete training
period and stay with
TTEC.”