Industry: Call Centers
The Results Companies has provided premier contact center customer service
solutions since 1990. Their staff of over 22,000 serve customers across a range
of industries 24/7/365 in the US, Latin America, Philippines, and Australia.
For more than twenty years, Results has provided premier customer service
solutions to major brands across a range of industries. Results’ Chief Experience
Officer Lori Brown visited several of Results’ call centers across the U.S. and
interviewed hundreds of employees. Consistently, Brown heard that as much as
employees loved working for Results, they were struggling to make ends meet
between paychecks. Unexpected expenses, like a broken-down car, always
seemed to strike when payday was still days away. Employees told Lori these and
other choices created significant stress that affected their ability to provide top
quality results at work.
Our employees are our
advocates. They’re the
ones that will go out
and tell everyone else
how great a company
we are and to come
work for us. Payactiv
is a big differentiator
between us and the
provider down the
When employees are experiencing financial stress, it’s hard for them to function at their optimal level. “Payactiv is how it fits in our ecosystem. We’re
an innovation company. We drive performance. Payactiv fits perfectly with us,”
Brown noted. “We really want our people to be happy and successful in life.” After
a successful pilot, Results rolled out the Payactiv benefit company-wide. Now,
employees could access their earned wages before payday if they needed to. No
hassle, no high interest rates, no stress. Within the first three months, employees initiated tens of thousands of transactions.
Results wanted a partner who could help them deliver important benefits to
their employees. They chose Payactiv because its use of innovative technology
aligned with Results. Almost as soon as Results launched Payactiv, employees
began spreading the word about the benefit. Within a few months of its Payactiv
roll-out, Results’ recruitment had increased 25 percent. Retention rates also
increased, particularly among new workers.
Agents and supervisors alike have reported that financial stress diminishes
employee engagement and performance. As agent Reinaldo Horrach described,
“Some people get so stressed out, it affects the way they work.” Payactiv has
helped minimize this stress, freeing up Results’ front line workers and managers
to focus on what they do best.
Employees use Payactiv for more than emergencies. They also use its financial
counseling and other tools to budget, save, and plan for their futures. Results is
able to recruit and retain qualified employees in the industry who understand
the products and provide a positive first impression of their client’s brands.
Results’ partnership with Payactiv frees employees from financial stress, so they
can better focus on the triple bottom line shared by the company and its clients:
improved revenue, brand awareness, and customer loyalty. And it’s only the
* The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult your Cardholder Agreement and the Fee Schedule at payactiv.com/card411. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week.
** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App.
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