Charton Management has been in the Quick Service Restaurant (QSR) business
for more than 40 years. There have been many challenges along the way, but
they have managed to always stay ahead of the curve with innovative business
strategies. One of the biggest challenges in the fast-food and fast-casual
restaurants has been extraordinarily high employee turnover. Most restaurants
can expect a turnover at around 80%, but the QSR business experiences numbers
as high as 130%, turning over more than a full workforce every year. Retaining
employees and attracting new ones is not only essential in keeping the Charton
business going, but often takes up a huge amount of their management’s time.
Fast food restaurants provide excellent opportunities for unskilled labor to
enter the workforce and gain valuable skills in customer service and business
management. Employees working in these roles are often students or part-time
workers seeing their job as a temporary stepping stone to the next opportunity.
However, providing them great working conditions including financial wellness
benefits offered through Payactiv, ensures to keep their current employees longer
than the competition and attracts new applicants.