SAN JOSE, Calif., May 18, 2017 /PRNewswire/ — PayActiv, an award-winning fintech company with a unique “between paycheck” financial wellness benefit for employers’ hourly workers, today announced that Don Peppers, one of the world’s leading customer experience authorities, has agreed to join it in a national campaign to help employers reduce or eliminate some of the financial stresses that so frequently distract hourly employees, many of whom are in day-to-day contact with customers.
“My entire professional life has been dedicated to improving the customer experience,” Peppers said, “and I’ve always insisted that the quality of any company’s customer experience depends on its hourly workers – the folks who man the cash registers, serve the food, care for the elderly, answer the phones, or check on a guest’s satisfaction. So I’m delighted to have the opportunity to join in PayActiv’s campaign to improve how these hourly workers are treated.”
“It’s my honor and privilege to team with Don Peppers to launch this important national movement,” commented PayActiv founder and CEO Safwan Shah. “PayActiv’s product helps employers attract, retain and engage these too-often ignored hourly workers, and we couldn’t agree more with Don Peppers that there’s a direct connection between happy workers and happy customers.”
“The best possible kind of customer service,” Peppers said, “comes when a company’s employees are empathetic, paying attention to and engaging with the customers they’re serving. But if your people are occasionally distracted by their own financial issues – well, no amount of training can prevent this distraction, and the quality of your service will take a hit. PayActiv’s solution takes direct aim at this very common problem, and results so far have been remarkable!”
According to Shah, two years of data now show that PayActiv’s service boosts employee engagement and reduces hourly worker attrition rates as much as 20-30%. “PayActiv’s product helps employees avoid overdraft fees and late charges, as well as punitive payday lender or pawn shop finance rates — the ‘fintaxes’ that drain employee take-home pay, often from those most in need of the money. And the workers who use it give their employers exemplary eNPS scores, which shows that when these distractions are minimized they can be highly engaged in their jobs serving customers,” he added.
HR Executive Magazine called PayActiv “one of the simplest, most straightforward solutions we have seen addressing the precarious, paycheck-to-paycheck state of millions of middle- and low-income American workers.”
“Before joining in this initiative,” Peppers said, “I reached out personally to more than a dozen business leaders in a variety of industries, and I’ve been surprised and encouraged by their enthusiasm for the concept. I believe PayActiv’s remarkably simple and direct solution represents an idea whose time has come. Plus,” he added, “it’s simply the right thing to do for your employees, if you really care about them. This is a good thing to do.”
Silicon Valley-based PayActiv offers a revolutionary, app-based solution to hourly workers’ between-paycheck financial needs, without requiring them to borrow. It is easy to implement, at no cost to the employer, and brings peace of mind to employees. The PayActiv solution was named “Best of Show” at San Francisco’s Finovate 2016 and HR Executive Magazine’s “HR Product of the Year.”
About Don Peppers:
Co-Founder of CX Speakers, LLC, with Martha Rogers, Ph.D., Peppers gives speeches and conducts workshops around the world, addressing issues involving the customer experience. He has authored or co-authored eleven books on sales, marketing, and other customer experience topics, collectively selling more than a million copies in 18 languages. His most recent book is Customer Experience: What, How, and Why Now (2016), and the third edition of Peppers’ and Rogers’ graduate-level textbook, Managing Customer Experience and Relationships (Wiley, 2017) has just been released.