Leader in Customer Care Services Provides the Same Care to its Employees

Case Studies | September 23, 2020 | 2 minutes read

Industry: Call Centers

Based out of Ohio, InfoCision is an award-winning leader in providing customer care services in a diverse set of industries.

InfoCision values its customers as much as it values its 2,500 employees and focuses on creating an environment conducive to employee wellness. InfoCision has been live with Payactiv since 2018.

The Challenge

Faced with rising costs in an industry that traditionally has a high turnover rate, InfoCision realized the need to change its approach to employee benefits. Acknowledging the tangible impact of employee financial stress on engagement and productivity, InfoCision began searching for solutions that focused on employee financial wellness.

We really saw the need to provide our employee base with a way to allow them to access their wages on demand. So many times the unexpected expense happens whereby employees need money immediately rather than waiting until payday.

- Alwynn Mellen, Director of Employee Engagement, InfoCision

The Solution

Using Payactiv, InfoCision found a means to bridge the gap between employee financial needs and payday. Providing InfoCision’s employees on-demand access to earned wages proved overwhelmingly popular; InfoCision employees have accessed around $700,000 in earned wages in under a year. Both salaried and hourly workers are making use of Payactiv’s platform and according to InfoCision’s Senior Director of Accounting, Terri Pivet, it has helped “…keep people in the workforce and engaged with their jobs.”

Execution

InfoCision initially rolled out Payactiv to the company’s 2,000+ hourly workers. Seeing the success of the initial rollout, it decided to open the service up to its 500 salaried employees as well.

Both hourly and salary employees are using it every week; it’s working very well.

- Terri Privett, Senior Director of Accounting Administration, InfoCision

Onboarding

Payactiv’s seamless integration with ADP made the onboarding process fast, efficient, and effective which ultimately led to a rapid increase in adoption; InfoCision employees have accessed around $700,000 in earned wages in under a year.

The process of implementing Payactiv was streamlined since we were already an ADP partner and their integrated solution was available on ADP Marketplace.

- Alwynn Mellen, Director of Employee Engagement, InfoCision

Financial Wellness

InfoCision looks to engage and increase the enrolled user base by promoting the Payactiv financial wellness suite of services including bill pay, financial counseling, and the innovative savings tool.

We’re really looking to promote the use of some of those benefits, even if they never need to access their pay in advance.

- Alwynn Mellen, Director of Employee Engagement, InfoCision

Recruitment & Retention

InfoCision found that the ability to advertise on-demand pay was vital for recruiting and retaining top talent. Both hourly and salaried workers benefited from the flexibility of the Payactiv platform.

We’ve found that using Payactiv, can help keep people in the workforce and engaged with their jobs.

- Terri Privett, Senior Director of Accounting Administration, InfoCision