Leader in Customer Care Services Provides the Same Care to its Employees

Industry: Call Centers
Based out of Ohio, InfoCision is an award-winning leader in providing customer
care services in a diverse set of industries.

InfoCision values its customers as much as it values its 2,500 employees and
focuses on creating an environment conducive to employee wellness. InfoCision
has been live with Payactiv since 2018.

The Challenge

Faced with rising costs in an industry that traditionally has a high turnover
rate, InfoCision realized the need to change its approach to employee benefits.
Acknowledging the tangible impact of employee financial stress on engagement
and productivity, InfoCision began searching for solutions that focused on
employee financial wellness.

We really saw the
need to provide
our employee base
with a way to allow
them to access their
wages on demand.
So many times the
unexpected expense
happens whereby
employees need
money immediately
rather than waiting
until payday.

The Solution

Using Payactiv, InfoCision found a means to bridge the gap between employee
financial needs and payday. Providing InfoCision’s employees on-demand access
to earned wages proved overwhelmingly popular; InfoCision employees have
accessed around $700,000 in earned wages in under a year. Both salaried and
hourly workers are making use of Payactiv’s platform and according to InfoCision’s
Senior Director of Accounting, Terri Pivet, it has helped “…keep people in the
workforce and engaged with their jobs.”

Execution

InfoCision initially rolled out Payactiv to the company’s 2,000+ hourly workers. Seeing the success of the initial rollout, it decided to open the service up to its 500 salaried employees as well.

Both hourly and salary employees are using it every week; it’s working very well.

Onboarding

Payactiv’s seamless integration with ADP made the onboarding process fast, efficient, and effective which ultimately led
to a rapid increase in adoption; InfoCision employees have accessed around $700,000 in earned wages in under a year.

The process of implementing Payactiv was streamlined since we
were already an ADP partner and their integrated solution was
available on ADP Marketplace.

Financial Wellness

InfoCision looks to engage and increase the enrolled user base by promoting the Payactiv financial wellness suite of
services including bill pay, financial counseling, and the innovative savings tool.

We’re really looking to promote the use of some of those benefits,
even if they never need to access their pay in advance.

Recruitment & Retention

InfoCision found that the ability to advertise on-demand pay was vital for recruiting and retaining top talent. Both hourly
and salaried workers benefited from the flexibility of the Payactiv platform.

We’ve found that using Payactiv, can help keep people in the workforce and engaged with their jobs.