Last Modified: February 9, 2024
In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Payactiv Pty Ltd (ACN 619 317 403). We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information.
We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your bank account details.
We may collect the following types of personal information:
We may collect the types of personal information set out above either directly from you, or from third parties. We may collect this information when you:
We may also provide an encrypted information repository service to your employer when your employer engages us to provide services. You employer may store your name, employee identification details, salary and employment start date using this repository. The information stored in this repository information is accessible to and controlled by your employer. Payactiv will only use the information in the repository to verify your employment with the employer when you seek to register for our services, and will only be accessed and received by Payactiv once you sign up to our services and we obtain your consent to access and use this information.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. We may also conduct, or ask you to provide us with, a police check.
We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
We may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).
We may disclose personal information for the purposes described in this privacy policy to:
We may also disclose personal information to recipients outside of Australia for the purposes referred to in this Privacy Policy, including to our customer support centre in Pakistan (as necessary to provide support to enrolled users of our services) and related bodies corporate in the United States. We take reasonable steps to ensure that any overseas recipient deals with personal information we disclose in a way that is consistent with the Australian Privacy Principles.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, device operating system and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on
your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
We will retain personal information for a reasonably necessary period having regard to the purposes for which we are permitted to handle the information. We will take reasonable steps to destroy or de-identify personal information after this retention period, unless it is required to be retained by law or an order of a court or tribunal.
The Payactiv Platform may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
Under the Privacy Act, you have a right to access or request that we correct the personal information we hold about you.
You can access the personal information we hold about you by contacting us using the details below under the heading Contact Us. We will respond to your request within a reasonable period, having regard to the nature of the request, though we will use best endeavors to respond within 30 calendar days.
In some circumstances, we may charge for the reasonable costs incurred in responding to the access request. Where practicable, we will provide notice of any proposed charges and an estimate of such charges prior to incurring such costs to provide access.
Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
We will take reasonable steps to ensure that the personal information we collect about you is accurate, complete, relevant, not misleading, timely and secure. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you wish to make a complaint about the way we have handled your personal information (including if you think we have breached the Privacy Act), you can contact us using the details set out below under the heading Contact Us. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, you may complain to the Office of the Australian Information Commissioner.
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Suite 2 Level 5, 6-10 O’Connell Street, Sydney, NSW, 2000
Effective: December 2024