In recent years, call center employees have become the most essential part of an essential economy. As businesses transitioned online in the wake of pandemic lockdowns, e-commerce skyrocketed 49% and call centers experienced huge upticks in business.
Unfortunately, while the volume of calls increased, the number of employees did not. The call center industry typically holds record rates of turnover when compared to nearly every other industry in the world and the numbers have only gotten worse. Join us as we reveal obstacles call centers face and provide solutions that not only thank workers, but benefit the call center industry as a whole
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